Klearcom helps Multinational companies avoid customer voice call outages in their contact centers. When problems do arise we find them faster, fixing them sooner as we test the full voice call path from Domestic Toll Free Number, through the IVR to end call center agent. Our AI based platform will automatically analyze the full customer voice call path, benchmark performance and alert on every single issue. Using Machine Learning, Automatic Speech Recognition & Audio Fingerprinting we provide an holistic view of the voice call path from customer to agent using a single test.
In dynamic environments where contact center systems are being reconfigured daily Klearcom clients will answer more calls, generate more revenue and provide a greater quality of service.
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